Absence and Rescheduling Policy

This policy outlines the expectations and procedures for managing absences from sessions and the rescheduling of sessions. Our goal is to ensure clarity and fairness for both parties involved. By engaging with OL Tutoring’s tutoring services, students and their guardians agree to abide by this policy.

Notice of Absence

We will aim to give at least one week’s notice for any tutor absences.

Guardians are required to give the sufficient period of at least one week’s notice for any events that will result in the student's absence from a scheduled session. For absences due to illness of the student, notice at any time before the scheduled session being missed is sufficient. This notice allows the tutor to plan effectively and, where possible, reschedule sessions for a more convenient time.

All notices of absence must be made in writing via email from guardians.

Absences and Payments

For all instances of student absence the tutor will endeavour to reschedule the session for an alternative date and/or time, subject to availability. However, no refund of payments made will be due.

For any tutor absences, we will endeavour to accommodate the agreed sessions for your child either before or after any absences, subject to availability. The tutor’s failure to attend a scheduled session will entitle the student’s guardian to a refund of the weekly rate detailed in their tuition agreement if no additional tuition session can be offered or agreed upon with the student’s guardian.

Rescheduling of Sessions

If a student or guardian wishes to reschedule the dates or times of tuition sessions they must inform the tutor of this before the sufficient notice period of one week in advance. This notice allows the tutor to plan effectively and, where possible, reschedule sessions for a more convenient time.

The tutor may reschedule the date or time of any session at any moment. We will aim to give at least a week’s notice for any changes to the dates and times of sessions already agreed.

For all instances of session rescheduling, the tutor will endeavour to reschedule the session to the desired date and time or to one that is similar to the desired date and time, subject to availability. However, we cannot guarantee that a session will be successfully rescheduled. If any session cannot be successfully rescheduled by the tutor they will remain on the pre-agreed date and at the pre-agreed time. In this instance, any scheduled session not attended will be treated as an absence.

Policy Changes

This policy will be reviewed annually and updated as required to reflect best practices. Any changes to this policy will be communicated to guardians.

This Absence, Rescheduling Policy was last updated on: 11/10/2024